	SOKONGAN PENGURUSAN PELANGGAN PEJABAT NAIB CANSELOR SOK/PEL/BR08/KKP LIB
	BORANG KAJIAN KEPUASAN PELANGGAN PERPUSTAKAAN SULTAN ABDUL SAMAD *Customer Satisfaction Survey Form - Library*

Kajian ini bertujuan untuk mendapat maklum balas pelanggan mengenai perkhidmatan, kemudahan dan prasarana yang disediakan di perpustakaan. Sila bantu kami untuk meningkatkan perkhidmatan dengan melengkapkan soal selidik ini.

The aim of this survey is to get customer feedback on the services, fcilities and infrastructure provided by the library. Please help us serve you and others better by taking a few minutes to answer the questions below.

1. Kategori (Category)

Pelajar Ijazah/Diploma/Asasi Sains Pertanian/Pra-Diploma (Undergraduate/Diploma/Foundation Studies for Agricultural Science/Pre-Diploma Student)
Pelajar Pasca Siswazah (Postgraduate Student)
Staf Akademik (Academic Staff)
Staf Bukan Akademik (Non-Academic Staff)

2. Jantina (Gender)

Lelaki (Male)
Perempuan (Female)

3. Fakulti/Bahagian/Institut/Pusat (Faculty/Division/Institute/Centre)

4. Nyatakan Perpustakaan yang anda nilai (Please indicate which library you are evaluating)

Perpustakaan Utama (Main Library)
Perpustakaan Perubatan dan Sains Kesihatan (Medicine and Health Sciences Library)
Perpustakaan Perubatan Veterinar (Veterinary Medicine Library)
Perpustakaan Kejuruteraan dan Senibina (Engineering & Architecture Library)
Perpustakaan Kampus Bintulu (Sarawak) (Bintulu (Sarawak) Campus Library)

5. Berapa kerapkah anda mengunjungi perpustakaan? (How frequent do you visit the library?)

Setiap hari (Every day)
Tiga kali seminggu (Three times a week)
Dua kali seminggu (Twice a week)
Satu kali seminggu (Once a week)
Lain-lain, sila nyatakan. (Other, please specify)

6. Berapa kerapkah anda menggunakan pangkalan data atas talian? (How frequent do you use online database?)

Setiap hari (Every day)
Tiga kali seminggu (Three times a week)
Dua kali seminggu (Twice a week)
Satu kali seminggu (Once a week)
Lain-lain, sila nyatakan. (Other, please specify)

Sila pilih nombor tahap kepuasan dan kepentingan anda bagi setiap perkhidmatan/kemudahan di bawah. Biarkan kosong perkara yang tidak berkaitan.
Please select the number associated with your satisfaction and importance level for each of the library services/facilities below. Leave blank if not applicable.

Tahap Kepuasan / Level of Satisfaction

1. Sangat tidak memuaskan (Very dissatisfied)
2. Tidak memuaskan (Dissatisfied)
3. Sederhana (Moderately Satisfied)
4. Memuaskan (Satisfied)
5. Sangat memuaskan (Very Satisfied)

Tahap Kepentingan / Level of Importance

1. Sangat tidak penting (Very unimportant)
2. Tidak penting (Unimportant)
3. Sederhana penting (Moderately important)
4. Penting (Important)
5. Sangat penting (Very important)

Bil. (No.)	Perkara (Items)	Tahap Kepuasan (Level of Satisfaction)	Tahap Kepentingan (Level of Importance)
1.	Suasana pembelajaran (suhu dan pencahayaan) Learning environment (temperature and lighting)	1 2 3 4 5	1 2 3 4 5
2.	Kemudahan komputer (Computer facilities)	1 2 3 4 5	1 2 3 4 5
3.	Sistem Hotspot (WiFi/Wireless) Hotspot System (WiFi/Wireless)	1 2 3 4 5	1 2 3 4 5
4.	Koleksi Perpustakaan (cth : buku, jurnal) Library collections (eg. books, journals)	1 2 3 4 5	1 2 3 4 5
5.	Pangkalan data/jurnal/buku atas talian (cth. : Science Direct) Online databases/journals/books. (eg. Science Direct)	1 2 3 4 5	1 2 3 4 5
6.	Perkhidmatan Rujukan Reference Services	1 2 3 4 5	1 2 3 4 5
7.	Susunan buku/jurnal di rak Shelving of books/journals	1 2 3 4 5	1 2 3 4 5
8.	Mesin pinjaman layan diri/Kotak pemulangan buku Self check machine/Book drop machine	1 2 3 4 5	1 2 3 4 5
9.	Kemudahan salinan foto Photocopying facilities	1 2 3 4 5	1 2 3 4 5
10.	Staf yang mesra pelanggan Friendly staff	1 2 3 4 5	1 2 3 4 5

Sila beri komen/cadangan anda untuk maklum balas yang berskala antara 1 - 3 bagi membantu kami meningkatkan perkhidmatan dan kemudahan perpustakaan.
Kindly give your comments/suggestions for response(s) which you have rated between 1 - 3 to enable us to imporve our services and facilities.

Terima kasih di atas kerjasama anda.
Thank you for your cooperation.

Sila kembalikan soal selidik ini ke Meja Penasihat Pengguna, PSAS atau mana-mana cawangan perpustakaan.
Please return this questionnaire to Reader's Advisory Desk, PSAS or any branch library.

NO. SEMAKAN
NO. ISU
TARIKH KUATKUASA

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30/11/2012